{"id":4753,"date":"2026-07-06T11:49:01","date_gmt":"2026-07-06T09:49:01","guid":{"rendered":"https:\/\/transformingthedots.nl\/?page_id=4753"},"modified":"2026-07-06T17:55:34","modified_gmt":"2026-07-06T15:55:34","slug":"storingscheck-kapuut","status":"publish","type":"page","link":"https:\/\/transformingthedots.nl\/en_US\/projecten\/storingscheck-kapuut\/","title":{"rendered":"Project_StoringsCheck_Kapuut"},"content":{"rendered":"
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StoringsCheck & Kapuut: one knowledge base, multiple target groups<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Project description<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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The context<\/strong><\/h4>

Fault information in the installation industry is scattered across loose manufacturer PDFs and in the heads of experienced colleagues. This is slow, error-prone, and non-transferable: a new employee cannot interpret an error code independently, and knowledge is lost when an experienced technician leaves. In a safety-critical context (combustion, gas, flammable refrigerant), guessing is not an option. This tension came to light through a specific customer question from a national service and installation organization: can a customer service representative know immediately during a call what is wrong, how dangerous it is, and what the next step is?<\/p>

Transforming the Dots has independently developed this concept as its own platform: a single knowledge base serving multiple target groups, from the agent on the phone and the technician in the field (later phase) to the consumer who Googles their error code.<\/p>

The approach<\/strong><\/h4>

The core of the platform is a verified knowledge base, built along a fixed hierarchy of category, brand, series, model, and error code. The key technical choices collectively determine reliability and scalability:<\/p>